Customer Relationship Management (CRM) todayhas evolved as a key element of a firm’scompetitive strategy. This initial informationenables the firm to target customers withcustomized offerings, personalized communicationand deliver higher level of satisfaction. Over time ityields strong customer loyalty –paving way tolifetime relationship. CRM helps businesses usetechnology and human resources to gain insight intothe behavior of customers and the value of thosecustomers.
Objective: The Post Graduate Diploma in Management (CRM) aims to:
Impart fundamental management skills as well as in depth knowledge in specialized areas of business management. Offer super specialization in the area of Marketing, in the form of CRM. Prepare for managing customer operations for financial services, banks, telecom, airlines, hotels, pharmaceuticals, health care, retailing etc.
Eligibility: Bachelor’s Degree or equivalent (10+2+3) in any discipline with minimum 50% aggregate marks from a recognized Indian or Foreign University. Candidates in their final year of the Bachelor’s degree are also eligible to apply, subject to meeting eligibility criteria and submitting proof latest by October 31, 2010.
Admission Procedure: Apeejay School of Management considers CAT score for its PGDM programme and CAT / MAT / XAT / GMAT scores for admission to its specialized PGDM programmes: PGDM–CRM and PGDM-IB. The admissions are based on the following parameters:
1. Graduation / Post Graduation degree percentage
2. CAT / MAT / XAT / GMAT admission test score
3. Group Discussion and Personal Interview performance
Application Procedure: The aspiring candidates are required to submit the Application Forms duly filled to the Admissions Office by the stipulated date. These forms are carefully screened for superior academic performance and extracurricular accomplishments of the candidates. For online applications, visit ASM website, www.apeejay.edu/asm
Contact:
Apeejay School of Management
Sector – 8, Dwarka Institutional Area,
New Delhi – 110075
Email: admissions(AT)apj.edu
Contact Numbers: 011-25363985/86/88/79/80/81
Source: http://www.apeejay.edu/asm/doc/CRM.pdf
Objective: The Post Graduate Diploma in Management (CRM) aims to:
Impart fundamental management skills as well as in depth knowledge in specialized areas of business management. Offer super specialization in the area of Marketing, in the form of CRM. Prepare for managing customer operations for financial services, banks, telecom, airlines, hotels, pharmaceuticals, health care, retailing etc.
Eligibility: Bachelor’s Degree or equivalent (10+2+3) in any discipline with minimum 50% aggregate marks from a recognized Indian or Foreign University. Candidates in their final year of the Bachelor’s degree are also eligible to apply, subject to meeting eligibility criteria and submitting proof latest by October 31, 2010.
Admission Procedure: Apeejay School of Management considers CAT score for its PGDM programme and CAT / MAT / XAT / GMAT scores for admission to its specialized PGDM programmes: PGDM–CRM and PGDM-IB. The admissions are based on the following parameters:
1. Graduation / Post Graduation degree percentage
2. CAT / MAT / XAT / GMAT admission test score
3. Group Discussion and Personal Interview performance
Application Procedure: The aspiring candidates are required to submit the Application Forms duly filled to the Admissions Office by the stipulated date. These forms are carefully screened for superior academic performance and extracurricular accomplishments of the candidates. For online applications, visit ASM website, www.apeejay.edu/asm
Contact:
Apeejay School of Management
Sector – 8, Dwarka Institutional Area,
New Delhi – 110075
Email: admissions(AT)apj.edu
Contact Numbers: 011-25363985/86/88/79/80/81
Source: http://www.apeejay.edu/asm/doc/CRM.pdf
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